I thought I'd share this Dear Leader chuckle with you all today ... courtesy of a New York Times article on the rebirth of Starbucks (it's an interesting story)....Two words: Love it!Friends and colleagues agree that he is as fanatical as ever about Starbucks. Millard Drexler, the chief executive of J.Crew, recently e-mailed Mr. Schultz to complain that the coffee lids at a Starbucks on Astor Place in Manhattan kept spilling coffee on his shirt. Mr. Schultz’s reply: “On it.”
Mr. Drexler, who has a habit of e-mailing C.E.O.’s with complaints, says: “I can give you many more examples when they say, ‘I’ll send this to a research department or a gatekeeper.’ ” But, he says of Starbucks, “to have that kind of quality control they have around the world is pretty extraordinary.”
What are your thoughts on the quote about Mickey Drexler?
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